Note: For issues with a LaunchPad username, locate the "Welcome to LaunchPad" email sent from Pearson LaunchPad (noreply@mail.launchpad.pearson.com) with the subject line "Account information for LaunchPad." The username is typically a district email address. If you cannot find the "Welcome" email, contact your District Assessment Coordinator (DAC). DACs should contact the Pearson help desk for all questions about a LaunchPad username.